Veterinary Nurse Solutions, trading as the Australian College of Animal Care (‘ACAC’), has a third party arrangement with UQ Skills which is a Registered Training Organisation (RTO). UQ Skills is a business within the University of Queensland under the Faculty Science. In this arrangement, UQ Skills is the ‘Principal RTO’.
For more information about our third party partner UQ Skills, go to:
https://skills-training.uq.edu.au/about-uq-skills or
https://training.gov.au/Organisation/Details/1511
At all times, the Principal RTO is responsible for the quality of the training and assessment you will receive in compliance with Standards for RTOs 2015, and for the issuance of the Australian Qualifications Framework (AQF) certification documentation. These Standards set out the requirements that an organisation must meet in order to be an RTO and ensure the integrity and quality of nationally recognised training provided by registered training organisations.
What does this mean for students?
Who are students enrolled with?
Students are enrolled with UQ Skills as the principal RTO.
Who do students do training and assessment with?
All training is conducted by ACAC on behalf of UQ Skills, the principal RTO. All learning and assessment materials are developed by ACAC and approved by UQ Skills.
Who do the trainers and assessors work for?
All trainers and assessors are employed by ACAC, but are approved by UQ Skills.
What if a student needs to make a complaint?
In the first instance you can provide feedback and make a complaint directly to us, ACAC at [email protected]. You are also able to make a complaint or provide feedback directly to the Principal RTO, UQ Skills directly, at: [email protected].
Who issues qualifications and statements of attainment?
On successful completion of all course requirements students are provided with the appropriate qualifications and statements of attainment issued by the Principal RTO, The University of Queensland, trading as UQ Skills, RTO ID: 1511.
What if a student needs to have a qualifications or statement of attainment reissued?
Students can contact either ACAC and we can assist you to organise this. You are also able to directly contact UQ Skills to obtain a new copy of a certificate.